Commerce.AI Logo
Kaiser Permanente+ Commerce.AI
Learn MoreRequest Demo

Transform Kaiser Permanente's Patient Experience

See how Commerce.AI's auto-AGENTS™ technology reduces wait times, improves accuracy, and enhances patient satisfaction.

See the Demo in Action
HIPAA CompliantHIPAASOC 2 CompliantSOC 2GDPR CompliantGDPRPCI DSS CompliantPCI DSS

Commerce.AI maintains the highest standards of security and compliance for healthcare dataLearn more →

Before auto-AGENTS™

30+ Minute Wait Times
Patients currently experience long wait times when calling to schedule appointments, leading to frustration and poor experience.
Staff Burnout
Call center staff face high pressure and repetitive tasks, resulting in burnout and increased turnover rates.
Patient Complaints
Inconsistent service quality and information accuracy lead to patient dissatisfaction and complaints.

After auto-AGENTS™

Instant Response
Patients connect immediately with no wait times, and information is retrieved in seconds rather than minutes.
99% Accuracy
Patient information is captured with near-perfect accuracy, eliminating errors in records and scheduling.
90% Satisfaction
Patient satisfaction scores increase dramatically due to faster service, accurate information, and personalized care.

Interactive Call Simulation

Try the Voice AI Demo

Live Call Simulation
Kaiser Representative

Thank you for calling Kaiser Permanente. My name is Sarah, how may I help you today?

Active autoAGENTS™:
auto-ASSISTANCE- Providing checklist for new patient intake and managing the call flow
auto-ASSISTANCE
Speed:1x
ROI Per CallWith auto-AGENTS™
Time Saved
0m 0s
Accuracy Rate
85%
Patient Satisfaction
75/100
Call Center Capacity
+15%
Cost Savings
$0.00/call

Call Time Comparison

Traditional Process
16:35 + wait time (avg. 30+ min)
With auto-AGENTS™
2:10 average (no wait)

What Healthcare Leaders Say

"After deploying Commerce.AI's solution two years ago, we saw a return on investment within the first month. Since then, it has consistently enhanced our efficiency and improved patient interactions."

MW

Michael W.

Director, CX and Quality

CareFirst

"Through state-of-the-art auto-MATE powered by Azure OpenAI, our representatives are now empowered to prioritize meaningful interactions by streamlining administrative tasks, allowing them to devote more energy and attention to building genuine connections with our customers."

MG

Melissa G.

VP, Customer Care & Support Services

MVP HealthCare

Implementation Timeline

A measured approach to transform your patient experience with minimal disruption

Phase 1Planning & Assessment
  • Needs assessment and current state analysis
  • Solution design and customization planning
  • Technical requirements and integration mapping
  • Stakeholder alignment and project kickoff
Phase 2Pilot Implementation
  • Initial setup in limited department or call type
  • Staff training and change management
  • Baseline metrics collection and monitoring
  • Iterative improvements based on feedback
Phase 3Expansion & Optimization
  • Rollout to additional departments and call types
  • Advanced integration with existing systems
  • Continuous improvement and workflow refinement
  • Long-term support and enhancement planning

ROI Summary

See the projected impact of implementing Commerce.AI's auto-AGENTS™ technology at Kaiser Permanente

Key Metrics Comparison
Projected Annual Savings
$12.0M
Monthly Savings
$144.0M
Annual Savings
+35%
Staff Efficiency
-75%
Error Reduction

Additional Benefits

  • • Reduced patient wait times by 93%
  • • Increased first-call resolution by 45%
  • • Improved data accuracy for patient records
  • • Reduced staff turnover by 28%
  • • Enhanced HIPAA compliance with automated protocols

Seamlessly Integrate with Kaiser Permanente's AI Ecosystem

auto-AGENTS™ complements your existing clinical AI initiatives to create an end-to-end intelligent care experience

Your AI-Powered Future is Already Underway

Kaiser Permanente is leading healthcare AI adoption with solutions like Abridge for clinical documentation and Nabla's Copilot. auto-AGENTS™ extends this vision to patient communications, creating a cohesive experience across all touchpoints while maintaining the same rigorous standards for privacy, security, and clinical accuracy.

Integration Visualization

Clinical AI
Abridge/Nabla
Provider Experience
Communication AI
auto-AGENTS™
Patient Experience
Complete Care Experience

Enterprise-Ready Implementation

Following Kaiser Permanente's proven approach to AI deployment, Commerce.AI provides:

  • Phased implementation with quality checkpoints
  • Patient privacy and consent management
  • Seamless integration with existing systems
  • Comprehensive staff training and adoption programs
  • Continuous performance monitoring and optimization

Ready to Transform Kaiser Permanente's Call Experience?

See how Commerce.AI's auto-AGENTS™ can revolutionize your patient interactions, reduce costs, and improve satisfaction.

Call an auto-AGENT

Experience auto-AGENTS™ in action with a direct call.

(669) 305-3623

Consultation

Discuss your specific needs with our healthcare AI specialists.

Book Consultation

Patient demonstration is a simulation using placeholder information.
© 2025 Commerce.AI | Privacy Policy | Terms of Service